Text Messaging (SMS) Terms

1 The messaging program

Latchkey sends text messages to United States account holders for three reasons: one-time sign-in codes when you sign in with your phone number; account and job notifications you opt in to (primarily contractors who turn on lead alerts, the “Available Now” feature, plus a job award, a payment or payout update, a new in-app message, or a lease ready to sign); and a single invitation text when a contractor adds you to their crew, or when a homeowner sends a service request to your listed business number. Texts are sent through our messaging provider, Twilio. Every message that is not a reply to something you just did carries STOP instructions.

2 How you opt in

Text messaging is off by default. You opt in from inside your Latchkey account, not by texting a keyword. A member who wants text alerts opens their account settings (for contractors, the “Available Now / Lead texts” panel), enters their own mobile number, and must check a consent box, unchecked by default, that reads word for word:

“I agree to receive recurring automated lead and account text messages from Latchkey at this number. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of using Latchkey.”

The number is enrolled only after that box is checked and saved. SMS consent is never required to use Latchkey and is never a condition of purchase, and we never buy phone numbers or collect consent on anyone’s behalf.

Invitations and sign-in codes. A contractor who adds you to their crew enters your mobile number and you receive one text with the app link; you are not enrolled in notifications by that text, and replying STOP ends it. A sign-in code is sent only when you type your own number into the sign-in screen and confirm the consent line there.

3 Example messages

• Latchkey: A new cleaning job near Beaverton, OR matches your Available Now. View details and bid: https://latchkey-app.com/c/leads Reply STOP to opt out, HELP for help.
• Latchkey: You've been awarded the job 'Kitchen faucet repair' in Portland. See the details and schedule: https://latchkey-app.com/c/jobs Reply STOP to opt out.
• Latchkey: A payment of $450 was released to your connected account. View it here: https://latchkey-app.com/c/payments Reply STOP to opt out, HELP for help.

4 Frequency, rates, and help

Message frequency varies by the features you use. Message and data rates may apply. Reply STOP to any message to stop receiving texts, START to opt back in, and HELP for help; you can also manage text preferences in your account settings. For help, contact hello@latchkey-app.com.

5 Your privacy

We do not share or sell your mobile opt-in information or phone number to third parties or affiliates for their own marketing purposes. See our Privacy Policy for how your data is handled.